WEBLEO / AMZ ENGINE
Refund & credit policy
Last updated: 22 October 2026
Credit adjustments and bank-payment refunds are different. This policy explains what happens when a search returns fewer leads or a payment needs review.
How search charges work
One credit pays for one lead actually saved. Requested credits are reserved while the search runs. If you request 10 leads and 5 are saved, 5 credits are used and the remaining 5 return to your available balance. A search that saves no leads should use no credits.
Incomplete searches and balance issues
If a search stops, or your reserved or available balance appears incorrect, contact support with the search date and reference shown in your history. We investigate saved results and the credit record before making an adjustment. A missing email address alone does not mean no lead was delivered; fields vary by seller.
Bank transfers and pending requests
Credits are not available until your transfer is verified. Use the amount calculated at PKR 5 per credit and upload the correct receipt. If a receipt is rejected, read the review note and contact support if the transfer was made. A rejected receipt does not by itself reverse a bank transfer.
Duplicate, incorrect, or unused payments
For a duplicate transfer, incorrect amount, unissued credits, or a request concerning unused credits, email support@webleo.xyz with your account email, payment date, amount, and transfer reference. We review the payment and credit usage before confirming any refund or credit correction. Do not send passwords, card details, or full account login information.
How a refund is handled
Where a cash refund is agreed or legally required, support will confirm the amount and payment method after verifying the original transfer and requester. Processing depends on the bank and the circumstances; we do not promise an automatic or instant bank refund. Credits already used represent delivered research results, subject to any service error or applicable legal rights.
Your legal rights
This policy does not remove mandatory consumer or other rights that apply to your purchase. Raise an unresolved payment or service issue with support@webleo.xyz so we can review the relevant records.
Contact WEBLEO
Email support@webleo.xyz for questions about this policy.